Returns

We hope you and your purchases will be very happy together! But If you do want to return your order, you are in the right place. If you need to contact us, please do so at: info@thewhitingpost.com.

You can return the goods to us unworn, undamaged, unmarked, odour free and with the original labels attached and in its original packaging within 14 days of receipt to request an exchange or receive a full refund.


When trying on a garment please make sure you are not wearing make-up or perfume or deodorant which may in any way result in the above list of damages.
We are unable to exchange or refund any garment which is damaged as above or shows signs of wear. Some of our products are non-returnable due to Hygiene reasons including – Underwear, Swimwear, Hosiery, Pierced Earrings.


Please include the reason for returning your purchase, together with a contact telephone number, and the original packing slip and send together with the goods to :

The Whiting Post
Customer Services
39-40 Harbour Street
Whitstable
Kent
CT5 1AH
Customer Services UK Tel : 01227 275900
From Abroad : +44 1227 275900


We are not responsible for return postage to us unless an item is faulty, the description is materially inaccurate or your order is packed incorrectly. Please retain Proof of Posting from your shipper as without this we cannot be held responsible for items which fail to reach us. Exchanges will be dispatched back to you at your cost. We aim to process returns within 48 hrs of receipt but this time may be longer during busy periods.
Refunds will be re-credited to the credit / debit card used to pay for the order usually within 3/4 working days of our acceptance and processing of the returned goods.
Please note that some Banks may take up to 30 days to re-credit the amount.
Please note that refunds for items bought as gifts can only be re-credited to the original purchaser. To avoid these pesky charges, you can always bring your online purchase back to our store along with your receipts and we can help you find something else you like.


This refund and exchange policy is for website sales and follows distant selling regulations, and differs from our in- store policy. Please note that the exchange period for Sale or Special Promotion products is 7 Days.

Discounted goods will only be refunded to the value of the Sale / Promotional value.
Refunds will be re-credited as per above Returns Procedure.
This refund and exchange policy is for website sales and follows distant selling regulations,and differs from our in-store policy.